Hosting a Physical Server at the ADC

Procedure: Hosting a Server at the ADC

This document outlines the required steps for hosting a server at the Academic Data Center (ADC). The process involves actions from both the Customer and the Operations (OPS) Team.

Steps for the Customer

1. Submit a Service Request (SR) Form
   • Log in to My Service Center and complete the Service Request Form.
   • Provide all required details, including:
     • Server make and model
     • Serial number
     • Number of network connections
     • Deployment deadlines
   • For the Server Location field, select ADC.
2. Review and Sign the Ethics Agreement
   • Download and review the standard ethics agreement.
   • If you have no questions, sign the document and attach it to your Service Request submission.
3. Submit the ADC Web Request Form
   • Complete the ADC-specific request form with the following details:
     • Intended server use and purpose
     • Application names
     • Operating system type
     • Any additional relevant information
   • The Data Center Operations Team will review this form.

Steps for the IT Partner Team

Change Request

• The IT Partner will work with the customer to gather all required paperwork outlined in “Steps for the Customer” and assist in submitting the Change Request for approval. The request should include a coordinated time/date agreed upon by OPS and NMG.
• Note: The Customer must provide all required documents and obtain the necessary approvals before proceeding with the deployment.

Steps for the Operations (OPS) Team

1. Review Customer Submission
   • Verify all details provided in the SR and ADC Web Request Form.
2. Check Requirements
   • Confirm server specifications and dimensions.
   • Validate network and power requirements.
3. Validate Data Center Capacity
   • Ensure sufficient space, power, and network resources are available in the ADC.
4. Confirm Network & Cabinet Location
   • Coordinate with Wayn M. or NMG to confirm cabinet placement and network readiness.
5. Coordinate Equipment Delivery
   • Follow up with the customer on the expected arrival date of the equipment.
6. Assign Equipment Naming
   • Generate server and device names in accordance with the UTHSCSA naming convention.
7. Prepare Network Infrastructure
   • Submit a task for NMG to pre-run copper and fiber connections (data and management). Include:
     • Cabinet Number
     • Slot Number
     • Cassette/Patch Panel Number   
   • Obtain and assign the required IP addresses.
8. Schedule Installation
   • Update the OPS calendar with the date and time for equipment installation in the ADC.
   Update Documentation
   • Update the rack elevation diagram.
   • Record the server details in the CMDB.
9. Customer Configuration & Verification
   • Schedule a follow-up session for the customer to configure the assigned IPs.
   • Verify network connectivity and system availability in the new environment.
10. Close the Request
    • Document the completed steps and close out the Service Request.